version date: 2026.9.8
Lion Travel Technology Pte. Ltd. ( “Lion Travel” or “we”) is committed to protecting and respecting your Personal Data privacy. This Privacy Policy applies to the collection, processing, storage and use of Personal Data when you access to and/or use the services (the “Services”) of our official website or app (collectively, the “Application”).
By using the Application and/or the Services, you acknowledge that you have read and understood this Privacy Policy in full. Where your use of the Application and/or the Services requires us to collect, process, use, disclose, store or transfer your personal data for the purposes necessary to provide the Services or as otherwise required by law, you consent to and authorize Lion Travel to do so in accordance with this Privacy Policy.
This Privacy Policy takes effect as of the Version Date. Lion Travel may amend, supplement, revise, or update this Privacy Policy at any time, and will publish the revised version on the Application (or in any other manner Lion Travel deems appropriate) and update the Version Date of this Privacy Policy. Therefore, Lion Travel recommends you regularly review this Privacy Policy to check for any published revisions. The revised Privacy Policy shall take effect immediately upon publication, and your continued use of the Application and/or the Services shall be deemed acceptance of the revised Privacy Policy.
Purpose of Collection
(1) Provision of the Services and performance of contractual obligations (including, but not limited to, tourism services, travel reservations, accommodation registration, ticketing or voucher issuance, passport and visa processing, and document authentication);
(2) User management, as well as consumer and member services;
(3) Marketing, promotion, and delivery of information regarding products, services, and special offers from Lion Travel, its affiliates, or business partners. If you consent to receive our promotional materials, we will send you commercial materials or emails. The materials or emails will clearly indicate the sender as Lion Travel and will provide a clear and simple mechanism to unsubscribe at any time. If you agree to our joint marketing terms, Lion Travel and its joint-marketing partners (being Lion Travel’s affiliated travel, accommodation, dining and lifestyle partners in Singapore) may send you commercial information or emails for their respective marketing purposes, which shall be transmitted by Lion Travel. The materials or emails will provide a clear and simple mechanism to unsubscribe at any time.
(4) Optimization of Lion Travel’s services, user experience, product and service development, improvement of service quality, and provision of personalized services;
(5) Customer feedback and inquiry handling, online shopping, and online advertising;
(6) Protection of your rights, life, or safety in an emergency, including processing your Personal Data for safety and medical emergency response during travel;
(7) Actions taken by Lion Travel to comply with laws and regulations, or for business, financial, tax, operational, or risk management purposes (including, but not limited to, accounting, bookkeeping, auditing, independent or joint marketing, statistical surveys and analysis, internal controls, management, and auditing); and
(8) Any other purposes explicitly consented to by you.
Category of Personal Data
When you use the Application and/or the Services, Lion Travel will collect information related to you and your use of the Services (“Personal Data”). “Personal Data” refers to information including, but not limited to:
Information that identifies an individual , including but not limited to name, date of birth, job title, address, phone/mobile numbers, mailing and registered addresses, photo, email address, ID document details and certificate numbers (including but not limited to ID card, passport, alien resident certificate), logs of online identity authentication or service application/inquiry, etc., information about the account and/or credentials for online/web services (including but not limited to username, password and passphrase), membership card number, photo, voice and signature.
Financial information and payment-related information, including but not limited to bank account and credit card information, online account data, and account details such as transaction, payments, spending, or transfers conducted by you through the Services and any kind of reward points.
Health and biometric information, including but not limited to gender, health and medical conditions, medical or assistive device needs, and information related to infectious disease vaccination or testing.
Family situation, family members, and social relationships, including but not limited to marital status, details of other family members, and other social relationships (such as friends, colleagues, non-family relationships, and emergency contact information).
Transaction Information, including but not limited to transaction details at Lion Travel’s stores and within its Application, such as products purchased, delivery addresses, purchase frequency, consumption habits, participation in promotional activities, purchasing processes, and any activities you participate in through the Application and/or the Services.
Lion Travel will automatically collect relevant information regarding your device and account activities when you use the Services. Such information includes device information for computers, mobile devices, or other equipment (including, but not limited to, unique identifiers, device name and type, system startup, operating system, IP address, location, mobile network information, and standard web log information, such as browser type, site traffic, and the pages you access); activity information related to your use of the Services (including user behavior records within the Services, such as login timestamps, comment interactions, etc.); and other information automatically collected by Lion Travel (such as app crash or error reports gathered from technical information generated automatically to maintain the normal operation of the Services).
You understand and agree that Lion Travel may collect your Personal Data from third parties, including but not limited to Lion Travel’s agents, suppliers, contractors, partners, service providers, entities collecting Personal Data or performing services on Lion Travel’s behalf, and any other third parties with whom Lion Travel collaborates. Lion Travel may collect such Personal Data in any form and use it for the purposes set out in Section I.1 above, or such other purpose that you have consented to.
You understand and agree that when using the Application and/or the Services, you may also utilize third-party services, which may likewise collect your Personal Data.
If you provide Lion Travel with Personal Data of third parties, including but not limited to their spouse, family members, or friends, you represent and warrant that you have obtained such individuals’ prior consent to disclose their Personal Data to Lion Travel, and for Lion Travel to collect, use, disclose, and process such Personal Data in accordance with this Privacy Policy.
Please note that providing your Personal Data to Lion Travel is entirely voluntary. However, if you choose not to provide the Personal Data required for the relevant services, Lion Travel may be unable to process or complete all or part of your requested services or transactions.
Given the sensitive nature of Personal Data, Lion Travel collects such data only with your consent and/or in compliance with applicable laws. All Personal Data collected will be stored by Lion Travel or designated third parties through lawful means, and processed in accordance with this Privacy Policy.
Methods of Collection
Personal Data will be collected, processed, and used in compliance with the applicable laws and other relevant regulations, using automated mechanisms or other non-automated means (such as the use of electronic documents, hard copies, or other appropriate methods in accordance with current technology).
Personal Data Retention Period
Lion Travel will retain the Personal Data you provide based on the following factors, whichever period is longer:
the retention period stipulated by laws and regulations;
the retention period stipulated in the individual contract between you and Lion Travel;
the retention period required for business operations and fulfilling the collection purposes;
the retention period required for government and judicial investigations or litigation; and
the date on which the Application ceases to provide services.
Region of Personal Data Storage
Personal Data collected through the Application is stored in Japan. As this involves the transfer of your Personal Data outside Singapore, we take appropriate steps to ensure that our Japan-based service provider(s) are bound by legally enforceable obligations to provide a standard of protection to the transferred Personal Data that is comparable to the protection under the Personal Data Protection Act 2012.
Region of Personal Data Use
Personal Data will be used within the territory of Singapore and other service areas (including Japan, where our service provider stores your Personal Data) as necessary to fulfill the purposes of collection.
Recipients of Personal Data Sharing
We will never disclose, share, exchange, rent, or sell any of your Personal Data to any other individuals, groups, private enterprises, or public entities, except under the following circumstances:Subsidiaries and Affiliates: We may share your information with designated subsidiaries and affiliates within our corporate group to provide you with information regarding travel-related products and services, facilitate payment processing, and better understand your interactions with their websites, mobile applications, and services. All such entities are required to strictly comply with this Privacy Policy and applicable laws and regulations.
Service Providers and Vendors: We may share your data with third-party vendors, contractors, and service providers to assist us in operating the Application and providing our Services (including, but not limited to, payment processing, transaction execution, customer support, data analysis, and IT infrastructure support). Such vendors are contractually bound to maintain the confidentiality and security of your data, and are strictly restricted to processing your data solely for the designated purposes for which it was shared and in accordance with our instructions.
Business Partners: We share relevant device information and information regarding your usage of our services with business partners. For example, to assist you in the payment process when purchasing goods or services on partner websites, we will share relevant data. This type of data sharing will follow the written agreements we have with these partners, which include confidentiality, privacy, and security obligations. However, please note that we cannot control the privacy policies and related practices of third-party business partners. You acknowledge that sharing data with such partners is at your own risk.
Social Media Platforms: When you use our Services and choose to interact with or share information across third-party social media platforms, the collection, use, and processing of such information will be governed solely by the respective privacy policies and privacy settings of those social media platforms. We do not control and are not responsible for the privacy practices, content, or data protection policies of any third-party social media platforms. Fraud Detection and Risk Management Services: We may engage third-party service providers who offer fraud detection, risk prevention, and security technologies to assist us in identifying, preventing, and mitigating fraudulent activities, security breaches, and illegal transactions. Such service providers are strictly limited to processing your relevant information solely for the purpose of fraud prevention and security verification. Other Third Parties: Third-party service providers may assist us in collecting information, operating specific features on the Platform, or serving personalized online advertisements tailored to your interests. We may share audience segmentation data and related insights with these third parties. Furthermore, third parties may supply us with content, contract generation and management systems, or hosting services.
Exception to non-disclosure include the following:
Disclosure with your explicit consent;
Disclosure required or permitted by applicable laws and regulations, or by order of any competent Court or tribunal (including arbitral tribunals);
Disclosure necessary for national security, public safety, or overriding public interest;
Disclosure to prevent or resolve a threat to your life, body, freedom, health, or property;
Disclosure to prevent material harm to the legal rights and interests of others; or
Disclosure necessary for the protection or defense of your legal rights and interests.
Such permitted third parties are granted access to or permission to collect information strictly to the extent necessary to perform their designated functions. Where these third parties process data solely on our behalf, we contractually restrict them to act as "Data Processors," ensuring they process Personal Data only in accordance with our instructions. We conduct appropriate due diligence to ensure all third parties comply with applicable privacy and data protection laws.
You may exercise the following rights with respect to your Personal Data:
You have the right to request an inquiry of, access to, and review of your Personal Data, or request a copy thereof. Lion Travel may charge necessary costs and fees. We will respond to your request as soon as reasonably possible. Where we are unable to complete your request within 30 calendar days, we will inform you in writing of the expected timeframe. If the right to inquire about or review your Personal Data is inapplicable under relevant laws and regulations, Lion Travel may be unable to process your request. Additionally, you may log into your account on our Application at any time to review your Personal Data.
You have the right to request Lion Travel to supplement or correct your Personal Data, provided that you provide an adequate statement of the reason and facts. We will respond to your request as soon as reasonably possible. Where we are unable to complete your request within 30 calendar days, we will inform you in writing of the expected timeframe.
You have the right to request Lion Travel to cease the collection, processing, or use of your Personal Data. If you submit such a request, but you have ongoing business relations with Lion Travel, Lion Travel will only cease the collection, processing, or use of your Personal Data upon the conclusion of such business relations.
You have the right to withdraw your consent to Lion Travel’s collection, use, or disclosure of your Personal Data. On withdrawal, Lion Travel will cease (and will cause its data intermediaries and agents to cease) collecting, using, or disclosing your Personal Data for the relevant purpose, except to the extent we are required or permitted to retain it under Section I.4 (Personal Data Retention Period) or other law. If you are our member and withdraw consent necessary for your membership, it shall be deemed a termination of your membership account, and Lion Travel will cease your membership services; you will be unable to thereafter inquire, verify, or obtain proof of your member data, other than data we are required to retain.
To exercise the rights, please send an email to contact@liontrip.com during our business hours (Monday to Friday, 9:00 a.m. to 6:00 p.m. SGT). In the process of handling your request, Lion Travel will verify your identity to ensure that the request is made by the authorized data subject.
You may also contact our Data Protection Officer for any questions regarding this Privacy Policy or Lion Travel’s handling of your Personal Data, at: Data Protection Officer, Lion Travel; email: contact@liontrip.com.
When you visit the Application, cookies may be stored on your computer or other devices in the form of a small text file. Cookies are generally used to enable the Application to function, to record your activities on the Application, or to store your authentication information.
Session cookies will disappear as soon as you leave the Application, while persistent cookies will remain on your device until they expire or are deleted by you through your browser.
We use cookies on the Application for the following purposes:
to improve the user experience;
to optimize the Application and Lion Travel’s products performance;
to assist in analyzing website browsing and transaction records; and
to provide you with targeted advertising content.
We also use third-party cookies on the Application for the following purposes:
to determine and track visitor volume referred from third-party websites’ online advertisements to our Application;
to track the usage of our Application; and
to facilitate personalized promotional advertising based on user search history.
Most browsers on personal computers or mobile devices are set to automatically accept cookies. If you do not accept the cookies used by Lion Travel and wish to disable them, you can change your cookie settings through your browser.
If you choose to withhold consent or block Lion Travel’s cookies, it may result in you being completely unable to use or only able to use certain features of the Application.
On pages related to member registration, login, ordering process, and traveler information entry within the Application, Personal Data fields such as the member’s name, mobile number, national ID number and E-mail, may be displayed without masking. This is to allow you to confirm the accuracy of the data entered upon login and ordering via the relevant page, thereby avoiding potential fees arising from data inaccuracies. Personal Data displayed thereon does not include high-risk data such as financial transaction details (e.g., credit card number).
The hosts for the Application are equipped with firewalls, anti-virus systems, and other relevant information security equipment as well as necessary security protection measures to strictly safeguard your Personal Data.
All payment transactions on the Application are encrypted using SSL (Secure Sockets Layer) technology.
Lion Travel makes every effort to adopt all reasonable measures to ensure that the scope of processing of your Personal Data is reasonably relevant to the purposes listed in the Privacy Policy, and that processing is strictly limited to that scope. Only authorized employees are permitted limited access to your Personal Data on a need-to-know basis to provide you with relevant products and services.
To protect the security of your account and Personal Data, please do not arbitrarily disclose your personal account or password to any third party or allow a third party to apply for an account or password using your Personal Data; if you do, you will be responsible for any consequences arising from your own disclosure or authorization, without limiting Lion Travel's own obligation to maintain reasonable security arrangements for your Personal Data. If there is a risk of your account or password being compromised, please change your password immediately or notify Lion Travel to suspend the account (Lion Travel may require verification of your Personal Data). Given the open nature of the Internet, it is not a secure environment for the transmission of data. When using the Application, you are advised to avoid providing sensitive Personal Data to third parties or publicly disclosing it.
Due to the inherent open nature of the Internet, data transmitted over the network is not entirely secure. We implement reasonable security measures to protect your Personal Data in transit and at rest, but no method of transmission over the Internet is completely free of risk. We encourage you to take your own precautions (such as not sharing your password) when sending information online.
In the event of a data breach affecting your Personal Data, we will assess whether the breach is notifiable under the Personal Data Protection Act 2012. Where it is, we will notify the Personal Data Protection Commission no later than 3 calendar days after completing that assessment, and will notify you as soon as practicable where the breach is likely to result in significant harm to you.
The Services may contain links to third-party websites, webpages, or applications, or utilize services provided by third parties. When you use the Application and/or the Services, and concurrently access or use additional features, plug-ins, or third-party applications (collectively, "Third-Party Applications"), such Third-Party Applications may collect or access certain of your Personal Data. You acknowledge and agree that any Personal Data collection by Third-Party Applications independent of Lion Travel is completely beyond Lion Travel's control and responsibility.
If you authorize a Third-Party Application to access your account of the Application, such Third-Party Application may obtain the information you provided to Lion Travel. Please be aware that Third-Party Applications are governed by their own independent privacy policies. Lion Travel accepts no responsibility or liability for how such Third-Party Applications collect, process, or use your Personal Data.
In the event that the operation of the Application and/or the Services is transferred to a third party other than Lion Travel, or if Lion Travel is acquired by, merged with, or undergoes a corporate reorganization with a third party, Lion Travel will transfer your Personal Data to the successor entity in accordance with the data protection requirements set forth in this Privacy Policy.
Where an individual is below 13 years of age, the consent of their parent or legal guardian is required for the collection, processing, and use of their Personal Data through the Application; Lion Travel will treat consent given by an individual aged 13 or above as valid unless we have reason to believe otherwise. A parent or legal guardian who has provided consent on behalf of a child below 13 may, at any time, request that Lion Travel cease the collection, processing, and use of that child’s Personal Data associated with the relevant account.
To ensure the continued protection of your Personal Data and privacy, Lion Travel will amend the Privacy Policy from time to time. You can find the latest version, marked with an effective date, on the Application. Unless otherwise expressly specified at the time of publication, any amendments to the Privacy Policy shall take effect on the date of publication and shall supersede all prior versions. If you do not agree to such amendments, please cease using the services of the Application and notify Lion Travel, in accordance with the provisions of the Privacy Policy, to cease the collection, processing, or use of your Personal Data.
The original English version of this Privacy Policy may be translated into other languages. If there is any discrepancy between the versions, the English version shall prevail.
Version Date: 2026.9.8
Welcome to the website and application (collectively, the "Application") of Lion Travel Technology Pte. Ltd. ("Lion Travel," "we," or "us"). These Terms of Service (these "Terms") apply to your access to and use of the Application and the services provided by Lion Travel through the Application (collectively, the "Services"), which include:
designing and arranging itineraries for travelers;
providing integrated travel services;
assisting travelers with gathering travel information, posting content, as well as searching for and booking travel services and itineraries; and
facilitating interactions between travel, tourism, and accommodation providers and their customers or potential customers.
To ensure a safe and secure user experience, please read these Terms carefully before accessing or using the Application and/or the Services to understand your legal rights and obligations.
By completing registration on the Application and/or using the Services, you acknowledge that you have read, understood, accepted, and agreed to be bound by these Terms. Any account of the Application holder (a "user”) who violates any provision of these Terms may have any or all of their accounts of the Application suspended, canceled, or terminated, and shall be fully liable for indemnifying Lion Travel against any damages and losses incurred as a result.
Lion Travel reserves the right to update, modify, or supplement these Terms from time to time. You should carefully read all provisions of these Terms before registering and/or using the Services, and regularly review any updates to these Terms posted on the Application. If you do not agree to the content of these Terms, or if you do not agree that Lion Travel may modify them at any time, or if the laws of your country or region exclude all or part of the provisions of these Terms, please immediately cease using the Services. You further agree that any additional terms applicable to specific features or activities form an integral part of these Terms of Use, and if there is any inconsistency between those additional terms and these Terms, the additional terms shall prevail. Different travel product/services are subject to their own specific terms and conditions. These terms and conditions will be provided to you at the time of booking and constitute an integral part of these Terms. Please read them carefully before making a booking.
By registering and/or using the Service, you represent and warrant that:
You must be at least 18 years of age to make a booking, enter into a contract, or hold an account with Lion Travel. Where a booking includes one or more travelers under the age of 18 (for example, as part of a family or group booking), the booking must be made by, and the contract for the relevant Services shall be entered into solely with, a person aged 18 years or above (the “Account Holder"). The Account Holder shall be responsible for the accuracy of all information provided in connection with the booking, including but not limited to information relating to any traveler, and for all obligations arising under these Terms in respect of that booking. Where the Account Holder provides information that constitutes the personal data of any other traveler, the Account Holder warrants that they have obtained that traveler’s consent to do so, or if that traveler is a minor, the consent of that traveler’s parent or guardian;
You are not prevented or restricted from using the Service by any laws or regulations applicable to you, and your use of the Service is lawful under such laws and regulations;
Your account of the Application has never been suspended or deleted;
All information you provide to Lion Travel via the Application is true and complete, and will be updated immediately should that information change or upon Lion Travel’s request;
You will not use the Application and the Service on behalf of others or for any unlawful purposes, nor will you use the Application to engage in any activities that damage Lion Travel's business reputation or standing; and
You have verified all applicable laws and regulations regarding your use of the Application, and if you violate any applicable laws or regulations, you shall bear the relevant legal liabilities independently.
When accessing and using the Application, you agree and undertake to:
Be responsible for all activities conducted under your account of the Application. You agree to maintain the security of your account and password, and acknowledge that any action originating from your account shall be deemed your own act or authorized by you; therefore, you should avoid allowing others to use your account or disclosing your account and password to others;
Not hack into the Application, or disassemble, reverse engineer, decompile, decode, or otherwise attempt to derive the source code of the Application, or use bot accounts or other technical methods to modify, delete, or destroy the data, content, or equipment of the Application, or adversely affect the operations of the Application;
Not modify, adapt, improve, enhance, translate, or create derivative works of the Application, or make unauthorized use of Lion Travel's proprietary information or intellectual property rights;
Not remove, alter, or obscure any notices or information of Lion Travel or its suppliers, partners, or licensors;
Not use the Application for any unauthorized purpose;
Not provide the Service to external parties on your own via the internet or other means, allow multiple persons to access the Application using the same account, register or use more than two accounts simultaneously, or authorize, sell, lend, lease, or transfer an account or other related rights and interests to a third party, whether for consideration or free of charge;
Not alter, delete, or collect data by exploiting existing vulnerabilities in the Application's design, or through other technical methods that bypass or disrupt the Application's security mechanisms;
Not obtain or attempt unauthorized access to or use of the Application, other users' account of the Application, or other content of the Service, or attempt to instigate or assist others in doing so;
Not use or attempt to use web crawlers/spiders on the Application, or upload any data containing viruses, Trojan horses, or worms;
Not cause disproportionately large traffic load on the infrastructure, or engage in other acts that abuse, damage, or interfere with the Application or the Service;
Not impersonate others when using the Application;
Not violate these Terms or the policies and rules of the Application;
Not use the Application or partner websites or applications to engage in any acts that violate laws or infringe upon the rights of others;
When using the Service, prepare and bear all costs for necessary software, hardware equipment, network connections, bandwidth, etc., at your own expense; and
If a competent authority or a third party conducts an investigation against or asserts any rights against Lion Travel, its responsible persons, or employees due to any matter related to your use of the Service, you shall immediately assist Lion Travel in taking appropriate measures, provide necessary explanations and evidence, and indemnify Lion Travel for all damages incurred thereby (including but not limited to attorney fees and lost profits).
The software or programs used by the Application, as well as all content on the Application, including but not limited to works, images, files, information, data, website architecture, page layout, and web design, are legally owned by Lion Travel or other rights holders in terms of intellectual property rights (including but not limited to trademark rights, patent rights, copyrights, and trade secrets).
No person may use, modify, reproduce, publicly broadcast, adapt, distribute, publish, publicly release, reverse engineer, decompile, or disassemble such materials without authorization. All other product or service names, slogans, or text displayed on the Services are registered trademarks and/or common law trademarks owned by Lion Travel and/or its suppliers or licensors. Copying, imitating, or using them, in whole or in part, is strictly prohibited without the prior written consent of Lion Travel or the relevant trademark holder. In addition, the overall look and feel of the Services (including our Application), as well as all page headers, custom graphics, button icons, and related scripts, constitute the service marks, trademarks, and/or trade dress of Lion Travel.
If you wish to cite or reprint any of the aforementioned software, programs, or website content, you must obtain prior written consent from Lion Travel or other rights holders in accordance with the law. In the event of a violation, you shall be liable to Lion Travel for damages (including but not limited to attorney fees and lost profits). All other trademarks, product names, company names, or logos displayed on the Services belong to their respective owners. Their appearance on the Services does not constitute or imply any endorsement, sponsorship, or affiliation by Lion Travel.
Ownership of content provided by you to the Application shall belong to you; provided, however, you agree to grant Lion Travel a non-exclusive, royalty-free, transferable, sublicensable global license to use, manage, reproduce, adapt, edit, host, distribute, display, broadcast, and publicly transmit such content—for example, making your post visible to other users on the Application, reformatting or translating the content, or using the content you provided within Lion Travel's products or services. If you cease using the Application's services or delete your account of the Application, the aforementioned license shall continue solely in respect of content already incorporated into publicly visible material as at that date; you may request that we stop using your content for any new or future purpose by contacting us.
You warrant that all your content published on the Services is free from illegal acts or infringements of others' copyrights, trademark rights, or other rights. In the event of a violation, you shall bear all civil and criminal liabilities independently, and Lion Travel shall be held harmless. If Lion Travel suffers any damages or losses as a result, you agree to fully indemnify Lion Travel for any such damages or losses. When a third party notifies the Application, or Lion Travel discovers that a user is suspected of the aforementioned infringement, Lion Travel will forward such notification to the user via email and may directly remove the suspected infringing user’s content.
In order to respect and protect others' copyrights, you must not upload, download, or post unlawfully authorized images, photos, articles, or other content that infringes upon others' copyrights when accessing and using the Application. If a rights holder files a complaint notifying Lion Travel that a user is suspected of copyright infringement, the Application will execute copyright protection measures in accordance with the applicable laws. If the copyright owner of user’s content has provided standard identification or protection measures for copyright protection that have been approved by the competent authority, Lion Travel will cooperate in implementing them. A user whose content is removed following a rights holder's notice will be informed of the removal and the reason for it, and may submit a counter-notification disputing the claim. If the Application determines that a user has been involved in infringement on three occasions, the Application may terminate all or part of the user's services immediately without prior notice.
The contact information for receiving copyright infringement notifications on the Application is as follows:
Address: 138 Cecil Street, #13-02 Cecil Court, Singapore 069538
Email Address: contact@liontrip.com
To use certain features of the Services, you must create an account to become an account holder. When creating an account, you must provide complete and accurate information and keep your contact information up to date.
If you create an account of the Application for business purposes and accept these Terms on behalf of a company, organization, or other legal entity, you represent and warrant that you are authorized and have the legal authority to accept these Terms on behalf of such entity and bind it to these Terms. In such event, the terms "you" and "your" as used in these Terms shall refer to that entity.
You agree not to allow anyone else to use your account of the Application at any time. If Lion Travel discovers unreasonable usage of the Application or a partner website (including but not limited to abnormal traffic or compromised partner websites or applications), Lion Travel reserves the right to take appropriate technical or legal measures to rectify the situation.
You are responsible for maintaining the security of your account information, including your password and the data within your account. You shall ensure the security and confidentiality of your account login credentials to prevent unauthorized access to your account of the Application. You should take care not to give your ID and/or password to others, or allow others to access or use them, and you shall keep your ID and password confidential and secure. Please do not use easily identifiable information as your ID or password, such as your birthday, phone number, or identifiable words in your name. If you believe your ID and/or password have become known to others, or have been lost or stolen, you must change your ID and/or password immediately and bear the responsibility to notify Lion Travel right away. If suspicious activity occurs during your use of the Application or on your account of the Application, Lion Travel may freeze your account of the Application and may request additional information (including verification documents), and you are obligated to assist Lion Travel with subsequent processing. You must comply with the aforementioned security requirements or accept the termination of your account of the Application by Lion Travel. If you discover unauthorized use of your account of the Application or password, or a breach of confidentiality, please notify Lion Travel immediately via customer service.
If you do not use an account through the Application interface provided by Lion Travel, Lion Travel will immediately disable your account of the Application and suspend any services provided to you by the Application and/or Lion Travel. Anyone who attempts to, or assists others to, achieve the purpose of using an account of the Application in an unconventional manner—regardless of the means used (including but not limited to tutorial instructions, software, or tools)—will also have their account of the Application terminated by Lion Travel. In addition to terminating the account, Lion Travel may take further legal action regarding the user's non-compliant behavior.
The Lion Travel may change, suspend, or discontinue any aspect of the Services, including the availability of any feature, database, or content, at any time without prior notice and without liability. Lion Travel may also impose limits on your access to all or parts of the Services for technical or security reasons, or if you are deemed to have violated any provision of these Terms or any applicable laws and regulations, without prior notice and without liability. In such cases, Lion Travel and/or its affiliates may decide to discontinue providing any portion of the Services.
If Lion Travel reasonably believes that you have violated these Terms, or if it is necessary to protect the rights and interests of the Lion Travel and/or other users, Lion Travel may terminate any or all agreements with you at any time without prior notice. This means that Lion Travel reserves the right to cease providing the Services to you at any time. Lion Travel shall not be liable to the user or any third party for unilaterally terminating or suspending a user's account or prohibiting a user from accessing the Application. The termination or suspension of an account of the Application does not affect obligations and liabilities arising from acts committed prior to such termination or suspension. Lion Travel reserves the right, upon termination or suspension of your account of the Application, to delete or stop ongoing activities under that account; Lion Travel assumes no liability for any losses or damages arising from the deletion or suspension of such activities.
Once Lion Travel takes any action based on requirements of the law or other government authorities, the disposition shall be determined at Lion Travel's sole discretion.
Lion Travel does not intervene in any acts and/or activities of users the Application, nor does it constitute a party to any acts and/or activities between users. Lion Travel makes no express or implied warranties or undertakings regarding any user’s statements and/or actions. If a dispute arises between users, any such dispute shall be independently resolved by those users, and Lion Travel shall bear no legal responsibility for such disputes. However, if Lion Travel receives a complaint or becomes aware of any illegal acts involving a user or user’s content, or if Lion Travel reasonably determines that a user or user’s content is at risk of violating laws, Lion Travel reserves the right to take necessary actions to protect the rights of the Application, Lion Travel, and/or others, and has the right to remove relevant user’s content and seek explanations and/or remedial action from the user or users concerned.
You agree that Lion Travel may collect, process, use, and retain personal data provided by users in accordance with the Application's Privacy Policy. The Application's Privacy Policy shall form an integral part of these Terms.
If you provide personal data of others to the Application, the Service, or Lion Travel, you shall ensure that the data subjects of such personal data have authorized you to provide such information and authorized the Application and/or Lion Travel to use it to provide the Service.
You should note that when using the Application's services, even if you post, reply, or interact with other users anonymously, Lion Travel does not guarantee that others will not be able to identify your real identity, which could affect your real life.
Nothing in these Terms excludes or limits Lion Travel's liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability to the extent such liability cannot be excluded or limited under Singapore law.
Application
The Application is provided to you on an "AS IS" and "AS AVAILABLE" basis, and Lion Travel reserves the right to modify part or all of the services and/or functions at any time. To the maximum extent permitted by law, Lion Travel's Application is provided without any express, implied, or statutory warranties, claims, or representations in relation to the Service, including but not limited to warranties on quality, performance, non-infringement, or fitness for a particular purpose, or warranties arising out of the course of performance, dealing, and transaction in connection with the use of the Application.
Without prejudice to the foregoing provisions, and to the maximum extent permitted by law, Lion Travel does not warrant that access to the Application, the Service, or functions contained therein will be available, uninterrupted, timely, secure, reliable, accurate, complete, or error-free; nor that defects (if any) will be corrected; nor that the Application and/or the Application's servers are completely free of viruses, worms, software locks, drop dead devices, Trojans, routing devices, trap doors, time bombs, or any other harmful code, instructions, programs, or components. Lion Travel does not guarantee that the content or transmission process of user’s content is truthful, reliable, accurate, or error-free, nor does it guarantee that the Application will be stable without interruption, or that user’s content provided by you will not be damaged or lost. You understand and agree that, unless otherwise required by applicable law, Lion Travel has no obligation to store or maintain your content or any other information provided by you. You should independently confirm whether the user’s content uploaded or posted is correct at all times, and take backup and archival protection measures on your own.
Unless otherwise expressly provided in these Terms, and to the maximum extent permitted by law, Lion Travel shall not be liable for any damages caused by your use of or inability to use the Application services, nor shall it be under any obligation to notify. If any error or delay occurs when Lion Travel processes any of your account activities, Lion Travel reserves the right to correct, remove, withdraw, or delete the affected account activity, and Lion Travel shall not be liable for any damages caused to you as a result of a good faith exercise of this right; Where the error or delay is demonstrably attributable to Lion Travel, Lion Travel will provide you with a correction, a comparable alternative (as determined by Lion Travel in its sole discretion), or a refund of any amount you have paid in connection with the affected account activity. Lion Travel reserves the right to modify or terminate the Service (or any part thereof) temporarily or permanently at any time, with or without notice. You agree that Lion Travel shall not be liable to you or any third party for any modification, suspension, or termination of the Service; provided that any modification, suspension, or termination of the Service will not affect a booking you have already confirmed and paid for, and where such a booking can no longer be honoured as a direct result, Lion Travel will provide you with a refund or a comparable alternative (as determined by Lion Travel in its sole discretion).
User’s Content
Materials uploaded by other users of the Services, including through forums, bulletin boards, and review services, have not been verified or approved by us. The views and opinions expressed by other users on the Services do not represent our views or values.
Lion Travel reserves the right to determine at its sole discretion whether to remove any user’s content that violates these Terms or is otherwise non-compliant or disputed. You understand and agree that within a reasonably necessary scope for the following purposes, Lion Travel may preserve and disclose the Application or user’s content to administrative and judicial authorities if it deems necessary:
To comply with legal requirements or requests from government agencies;
As necessary to provide the Service;
As necessary to prevent significant harm to the rights and interests of others;
To eliminate imminent dangers to the life, body, freedom, rights, or property of users and the public;
To assist in clarifying responsibility for disputes or controversies, Lion Travel may provide relevant information; and/or
Other circumstances deemed necessary by Lion Travel.
Travel Services
The information, products, and services published on or through the Application may include inaccuracies or errors, including pricing and availability errors. Lion Travel does not guarantee the accuracy of, and disclaims all liability for, any such descriptions or details (including photographs, amenities, product descriptions, reviews, and ratings). Lion Travel reserves the right to correct any pricing errors on the Application and/or pending reservations made under an incorrect price; where such a correction affects a reservation you have already paid for, we will offer you the choice of paying the corrected price or receiving a full refund, and will not charge the corrected price without your agreement.
Lion Travel makes no representations about the suitability of any third-party information, products, or services. The inclusion of third-party offerings does not constitute an endorsement or recommendation by Lion Travel, even if award-winning. Lion Travel assumes no responsibility for the accuracy or completeness of any content or information provided by third-party suppliers within the Services. If you make a booking with a third-party supplier, in addition to complying with these Terms, you also agree to review and abide by such supplier’s terms and conditions of purchase, website terms of use, privacy policy, and any other rules or policies associated with their website or properties.
All interactions between you and any third-party supplier are conducted entirely at your own risk. Third-party suppliers (such as accommodations, airlines, or cruise operators) are independent contractors and not agents or employees of Lion Travel. Lion Travel is not liable for their acts, errors, omissions, warranties, breaches, or negligence, or for any resulting personal injuries, property damage, or expenses.
Lion Travel shall not be liable for, nor issue refunds due to, delays, cancellations, strikes, force majeure, or other events beyond its direct control, including but not limited to acts of government authorities. Where a booking is affected by Lion Travel's own overbooking or other operational failure, Lion Travel will offer you a comparable alternative booking (as determined by Lion Travel in its sole discretion), a refund, or reasonable compensation.
Limited Liability
Subject to applicable law, you use the Services at your own risk. In no event shall Lion Travel (or its officers, directors, and employees) be liable for any direct, indirect, punitive, incidental, special, or consequential damages—including loss of income, profits, goodwill, data, or business interruption—arising from or connected to your access to, display of, or reliance on the Services or linked third-party resources.
If Lion Travel is found liable for any loss or damage arising out of your use of the Services, its total aggregate liability shall in no event exceed the fees paid by you to Lion Travel for the specific transaction concerned.
This limitation of liability reflects the allocation of risk between the parties and shall survive even if any limited remedy fails of its essential purpose. Nothing in these terms affects mandatory statutory consumer rights under applicable law that cannot be excluded in your jurisdiction.
The Application may provide third-party content or links to external websites and applications, through which you may link to or interact with services operated by others, including sharing content from the Services (including Your Content) to such third-party platforms. Please note that these third-party websites and applications may publicly display the content you share.
However, this does not imply any affiliation or relationship between Lion Travel and such third parties. Lion Travel does not control, endorse, or guarantee the accuracy and completeness of third-party content, applications, and websites, nor does it assume any responsibility for their content, privacy policies, practices, or actions.
These third parties may charge fees for certain content or services provided on or through their platforms. You are solely responsible for conducting whatever investigation you feel necessary or appropriate before proceeding with any transaction with any such third party to determine whether fees will be incurred. Any fee information regarding third-party content or services provided by the Lion Travel is for your reference and convenience only.
Your interactions with any third-party websites and applications are conducted entirely at your own risk. You explicitly acknowledge and agree that the Lion Travel is not responsible or liable for such third-party websites or applications. Any damage or loss incurred by you as a result of using or relying on any content published on, or any content, goods, or services obtained through, any such websites, applications, or resources shall be your sole responsibility, and Lion Travel bears no direct or indirect liability. Lion Travel is under no obligation to ensure that links on the Application will direct you to completely risk-free websites. External websites outside the Application may involve legal or other practical risks; you should take your own precautions to ensure that the websites you choose to use are free of viruses, malware, or other similar programs.
Some of the content you see or encounter on the Services may be used for commercial purposes. You agree and understand that Lion Travel may place advertisements and promotions on the Services, including before, during, or after your content (such as videos or other dynamic content), as well as beside, near, or adjacent to your content or the content of others.
To the maximum extent permitted by applicable law, you agree to indemnify Lion Travel, its directors, shareholders, employees, agents, affiliates, and/or business partners against any lawsuits, liabilities, litigation costs, claims, or direct or indirect losses or damages (including but not limited to litigation costs, attorney fees, and loss of goodwill) arising out of your breach of these Terms, your unlawful conduct, or your negligence or wilful misconduct in connection with your use of the Application.
If you are unable to use the Service because you failed to provide Lion Travel with the relevant documents or data necessary to complete the Service, or failed to pay service fees, you shall be solely responsible and shall have no claim against Lion Travel arising out of any such inability.
If you become aware of or hold technical, commercial, business, organizational, financial, or any other trade secrets or related personal information of Lion Travel (hereinafter collectively referred to as "Confidential Information") due to your use of the Application, you shall maintain confidentiality obligations unless prior written consent is obtained from Lion Travel, even after you cease using the Application or the Service. However, information under the following circumstances shall not be deemed Confidential Information:
Information that is already public at the time of disclosure, or becomes public after disclosure due to reasons not attributable to you;
Information that can be proven to have been lawfully possessed or known prior to disclosure by Lion Travel;
Information independently developed prior to or subsequent to disclosure without relying on the information disclosed by Lion Travel;
Information obtained or learned before or after from a third party who has lawful disclosure authority through legitimate means without bearing confidentiality obligations;
Information agreed in writing by Lion Travel not to be Confidential Information; provided, however, that prior to Lion Travel's written agreement, it shall still be used as Confidential Information.
Lion Travel may, to the extent necessary, disclose big data on total system volume of the Application (not referring specifically to the operational information of any specific partner) to Lion Travel's directors, supervisors, officers, managers, employees, agents, performing agents, or affiliates. If Lion Travel intends to disclose information obtained from you to Lion Travel's directors, supervisors, officers, managers, employees, agents, performing agents, or affiliates, it is bound by confidentiality obligations by law and must obtain your written consent prior to disclosure. When disclosure of Confidential Information is required by laws or regulations, or by competent judicial or administrative authorities, Lion Travel may disclose Confidential Information to the extent necessary, without being subject to the restrictions of the preceding two paragraphs.
If Lion Travel is unable to perform the Service due to force majeure, changes in laws or policies, or other factors beyond Lion Travel's control, Lion Travel may cease providing relevant services at any time.
Lion Travel reserves the right, in its sole discretion, to modify, amend, add, or delete any portion of these Terms at any time, without separate notice unless otherwise required by laws and regulations. Once changes occur to these Terms, Lion Travel will publish the modified content on the Application; you are advised to pay attention to such modifications or changes at all times. Such changes may be made in response to legal, regulatory, or technical requirements, or as needed due to changes in the scope, nature, or interface of the Services provided. Your continued use of the Services following any such changes explicitly constitutes your consent to be bound by the revised terms and conditions of these Terms.
Regarding these Terms and any other agreements, announcements, or notices concerning your use of the account of the Application or Service, you agree that Lion Travel may notify you by electronic means (including but not limited to email, announcements on the Application or partner websites, and wireless communication device notifications). Notwithstanding the provisions of the Electronic Transactions Act 2010, you agree that such notifications shall be deemed delivered as soon as they are sent electronically, even if you are unable to immediately access such notifications for reasons not attributable to Lion Travel.
The validity, interpretation, application, and dispute resolution of these Terms shall be governed by and construed in accordance with the laws of Singapore. Any dispute, controversy, or disagreement arising between the parties out of the use of the Application or violation of these Terms shall first be negotiated in good faith on a confidential basis. If negotiation fails, the parties agree that any dispute shall be referred to and finally resolved by confidential arbitration administered by the Singapore International Arbitration Centre ("SIAC") in accordance with the Arbitration Rules of the Singapore International Arbitration Centre ("SIAC Rules") for the time being in force, which rules are deemed to be incorporated by reference in this clause. The seat of the arbitration shall be Singapore, the tribunal shall consist of one arbitrator, and the language of the arbitration shall be English. The parties agree that where the amount in dispute is below SGD 1,000,000, the arbitration shall be conducted under the Streamlined Procedure of the SIAC Rules. This clause does not affect your right to bring an eligible claim before the Small Claims Tribunals of Singapore in lieu of arbitration.
You agree to only bring claims and demands against Lion Travel in your own name, and irrevocably waive the right to act as a party to or join any class action or representative action.
Rights granted under these Terms are personal to you and may not be assigned, transferred, or sublicensed to any third party without Lion Travel’s prior written consent. Your account is non-transferable, and any attempted transfer shall be null and void.
If any provision of these Terms is held to be illegal, invalid, or unenforceable, such provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
Any delay or failure by Lion Travel to exercise any right under these Terms shall not constitute a waiver of such right.
These Terms, along with any policies or rules published by Lion Travel, constitute the entire agreement between you and Lion Travel, superseding any prior agreements, communications, or proposals in any form between the parties (including but not limited to previous versions of these Terms).
The original English version of these Terms may be translated into other languages, if there is any discrepancy between the versions, the English version shall prevail.
If you have any questions or comments regarding the above Terms of Service, please contact Lion Travel.
If you have any questions or need support, please contact us via email at contact@liontrip.com.
You may also contact us by post at the following address:
138 Cecil Street
#13-02 Cecil Court
Singapore 069538
Please note: Lion Travel accepts legal notices or service of process only in written form sent to the address listed above.